OPERATORS STANDARDS

Before operators are hired they are trained and counseled extensively on a one-to-one basis therefore raising the quality of our operators.

Always courteous

Accurate data entry

Spelling standards of no less than 98% accuracy 

Efficient handling of calls

Our operators are required to type a minimum of 60 words per minute

Our operators are required to handle each and every call in a professional manner

EQUIPMENT & SOFTWARE STANDARDS

We have chosen to utilize only state-of-the-art equipment:

Digital telephony 

Digital fiber optics

Digital voice mail processors

Intel Pentium processor base computers

Platforms in Dos, Unix & Windows 

Uninterruptible power supplies by Tripp Lite

Backup systems powered by 
 
 

QUALITY STANDARDS:

Supervisor onsite 24hrs

Onsite and on call technical staff

Onsite engineer, on call 24hrs, 7 days a week

Individualized services to meet your particular needs

We will always have live operators 

We are always thinking and designing new engineering ideas in the telecommunications industry. In fact we are a beta site for a leading manufacturer of telephony equipment.